📌 1. Introduction
Welcome to iCloud Dairy ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use the iCloud Dairy mobile application and website (collectively, the "Service") for your daily milk and dairy delivery needs.
📝 2. Information We Collect
To provide you with seamless doorstep delivery, we collect the following types of information:
- Personal Identification Information: When you register for an account, we collect your full name, email address, mobile number, and complete delivery address (including flat number, building, street, and pin code).
- Payment and Billing Information: We collect your billing details to manage your subscription and wallet balance. We do not store your credit/debit card numbers or UPI PINs. All online payments are securely processed by our authorized third-party payment gateways.
- Location Data: With your permission, we collect your device's precise location (GPS) to accurately locate your address for daily morning deliveries and to optimize our delivery routes.
- Order History and Preferences: We track your subscription plans, one-time orders, cart contents, and product preferences to provide a personalized experience.
- Device and Usage Data: We automatically collect information about your device (such as device type, operating system, and unique device identifiers) and how you interact with our app.
⚙️ 3. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your iCloud Dairy account.
- To process your daily milk subscriptions, pause/resume requests, and grocery orders.
- To ensure accurate, timely, and contactless doorstep delivery.
- To process payments, wallet recharges, and generate monthly bills.
- To communicate with you regarding order statuses, delivery delays, and account updates.
- To send promotional offers and new product announcements (you can opt-out at any time).
- To provide customer support and resolve disputes.
🤝 4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:
- Delivery Partners: We share your name, phone number, and delivery address with our on-ground delivery personnel solely for the purpose of delivering your orders.
- Service Providers: We may share information with third-party vendors who assist us with payment processing, SMS/email communications, data analytics, and cloud hosting.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
🔒 5. Data Security
We implement commercially reasonable and industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
🛡️ 6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access and Update: You can review and update your profile information and delivery address directly within the iCloud Dairy app.
- Location Permissions: You can enable or disable location tracking at any time through your mobile device settings.
- Account Deletion: You can request the deletion of your account and associated personal data by contacting our support team.
📬 7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: